Customer Relations

Successful Customer Service : Get Brilliant Results Fast

How to Measure Service Quality and Customer Satisfaction : The Informal Field Guide for Tools and Techniques

Service, Service, Service : A Secret Weapon for Growing Your Own Business

Proactive Customer Service : Transforming Your Customer Service Department into a Profit Center

Unlocking the Customer Value Chain : How Decoupling Drives Consumer Disruption

Designing and Delivering Superior Customer Value

Customizing Dynamics 365 : Implementing and Releasing Business Solutions

Customer Innovation : Delivering a Customer-Led Strategy for Sustainable Growth

Customer-Driven Disruption : Five Strategies to Stay Ahead of the Curve

Brand Hate : Navigating Consumer Negativity in the Digital World

Customer Relationship Management

Customer Relationship Management

Contact Center Management : From Complaint Department to Value Center

Services, Experiences and Innovation : Integrating and Extending Research

Customer Service Training

EXIN IT Service Management Foundation Based on ISO/IEC20000 - Workbook

The Client Role in Successful Construction Projects

Superior Customer Value : Finding and Keeping Customers in the Now Economy

Beginning Build and Release Management with Tfs 15 and Vsts : Leveraging Continuous Delivery for Your Business

Project Stakeholder Management

Learn Salesforce Lightning : The Visual Guide to the Lightning UI

Trade Tales : Decoding Customers' Stories

An Introduction to Service Design : Designing the Invisible

Customer-Centric Project Management

More Is More : How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences

Research Methods in Service Innovation

The High Roller Experience: How Caesars and Other World-Class Companies Are Using Data to Create an Unforgettable Customer Experience

Achieving Brand Loyalty in China Through after-Sales Services : With a Particular Focus on the Influences of Cultural Determinants

Customer Relationship Management : The Foundation of Contemporary Marketing Strategy

Shopper Behavior at the Point of Purchase : Drivers of in-Store Decision-Making and Determinants of Post-Decision Satisfaction in a High-Involvement Product Choice