Customer Relations

Handbook on the Experience Economy

The Effortless Experience : Conquering the New Battleground for Customer Loyalty

Step up and Lead

Customer Relationship Management : The Ultimate Guide to the Efficient Use of CRM

Stakeholder Trust in Family Businesses

Bare Knuckle Customer Service : How to Deliver a Knockout Customer Experience Every Time

Users, Not Customers : Who Really Determines the Success of Your Business

Customer Relationship Management

Customer Service in Libraries : Best Practices

Customer CEO : How to Profit from the Power of Your Customers

Customer Service in Tourism and Hospitality

The Ten Principles Behind Great Customer Experiences

Likeable Business: Why Today's Consumers Demand More and How Leaders Can Deliver

The Customer Rules : The 39 Essential Rules for Delivering Sensational Service

Reputation Transfer to Enter New B-to-B Markets : Measuring and Modelling Approaches

Uplifting Service : The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet

Statische und Longitudinale Zufriedenheitsmessung

The Primal Connection : Follow Your Genetic Blueprint to Health and Happiness

Customers Are the Answer to Everything : How to Get and Keep All the Customers Your Business Wants

Women, Identity and India's Call Centre Industry

Kommunikation, Kooperation und Lernen : Ihre Bedeutung Fuer Die Wertschoepfung Unter Beruecksichtigung Neurobiologischer Aspekte- Konkretisiert Am Beispiel der Automobilindustrie

Creating the Strategy : Winning and Keeping Customers in B2B Markets

Customer Experience Analytics : The Key to Real-Time, Adaptive Customer Relationships

CRM Fundamentals

Winning the Customer: Turn Consumers into Fans and Get Them to Spend More

The Challenger Sale : Taking Control of the Customer Conversation

Uncommon Service : How to Win by Putting Customers at the Core of Your Business

Getting Started with Roo : Rapid Application Development for Java and Spring

CRM in Action : Maximizing Value Through Market Segmentation, Product Differentiation and Customer Retention

Breakthrough Partnering : Creating a Collective Enterprise Advantage