Fast, Focused and Flexible : Bold New Imperatives for the High Performance Organization Plus How to Cope with Endemic Overcapacity

Dr. Sentell presents his formula for a revolutionary organizational structure based on a hierarchy of systems and processes--not individuals--and consisting of two complementary, generic systems focused simultaneously on delighting customers and achieving high performance. This book tells why and how organizations must be reshaped and any activity, process, or system that does not add value must be eliminated.