Being Assertive : People Skills Series

Learn the difference between being aggressive, non-assertive and assertive.Discover effective ways to handle an angry customer, an unreasonable boss, a pushy salesperson, a bullying workmate or an unfair partner.Minimise stress, get results and feel good about yourself. Key Learning PointsDistinction between three types of communication: being aggressive, being non-assertive and being assertive. Learning Outcomes Be able to describe the difference between being aggressive, non-assertive and assertive Have practised being assertive in a role-play and received constructive feedback Have identified three specific behaviours they need to change to become more assertive in their workplace