Cases on Managing E-Services

ISBN

9781605660646

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$195.00

Author	Scupola, Ada
Format	Trade Cloth
Details	Status:Active Record Product Type:Individual Title Copyright Year:2009 Number of Pages:315 Illustrated:Yes LC Classification Number:HF5548.32.C3657 2009

Providing concrete examples of successes and pitfalls of e-services management, this text offers a definition and typology of e-services and their main characteristics through theoretical papers and case studies.