Succession Planning for a Vital Workforce in the Information Age

Surveys indicate close to 22% of utility personnel will retire in the next 10 years, resulting in the loss of a great deal of tacit (undocumented) knowledge. This report reviews the associated problems and provides proactive solutions to rightsize without the negative effects. Topics discussed include: implementation of a workforce planning model and Knowledge Capture; how to upgrade and expand training programs to facilitate the workforce transition; how to become employers of choice, and ideas for succession planning. Includes CD-ROM with sample planning forms, skill surveys, knowledge management toolkit and other working documents.