Designing the Best Call Center for Your Business

ISBN

9781578203130

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$53.95

Author	Read, Brendan B.
Format	Paperback
Details	Dimensions:9.0" x 5.9" x 0.9" Status:Active Record Product Type:Individual Title Product Format:Books Copyright Year:2005 Number of Pages:300 Illustrated:Yes Media Class:Print Carton Qty:1 LC Classification Number:HE8788

Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f