The Call Center Handbook : The Complete Guide to Starting, Running and Improving Your Call Center

ISBN

9781578203055

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$53.95

Author	Dawson, Keith
Format	Paperback
Details	Dimensions:6.0" x 9.0" x 0.7" Status:Active Record Product Type:Individual Title Product Format:Books Copyright Year:2003 Number of Pages:283 Illustrated:Yes Media Class:Print Carton Qty:1 LC Classification Number:HE8788

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im