The Complete Guide to Customer Support : How to Turn Technical Assistance into a Profitable Relationship

ISBN

9781578200979

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$53.95

Author	Fleischer, Joe
Format	Paperback
Details	Dimensions:5.1" x 8.3" x 0.7" Status:Active Record Product Type:Individual Title Product Format:Books Copyright Year:2002 Number of Pages:272 Illustrated:Yes Media Class:Print Carton Qty:1 LC Classification Number:HF5415.5.F57 2002

Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t