Effective Multi-Unit Leadership and International Multi-Unit Leadership : 2-Volume Set

Chris Edger looks at that key managerial cohort in the retail, hospitality and service sectors operating between the centre and unit - the Multi-Unit Leader (MUL). This district area or reginal manger is tasked with maximising revenue and profit from a complex and ambiguous positional space. Sandwiched between the centre and the unit they need to motivate unit managers and team members to provide great service whilst simultaneously fulfilling the Centre's compliance agenda.