ITIL IT Service Management -100 Most Asked questions on IT Service Management and ITIL Foundation Certification, Training and Exams

Addresses the top 100 consultancy & education forum questions, with tips & success factors on success with and in ITIL IT Service Management roles and environments. There has never been a book like this. ITIL IT Service Management 100 Success Secrets is not about the long-winded ins and outs of ITSM. Instead, it answers the top 100 contemporary questions that we are asked and come across daily in professional forums, consultancy and education programs. The author uncovers the questions that matter, with straightforward, highly accessible tips that have never before been offered in print. This book is not about exhaustive best practice and standards details. Instead, it addresses the key strategic points you want to know to be successful in ITSM. The Secrets are right here reach out and grasp Success with both hands.