Customer Service and the Human Experience

ISBN

9780977236008

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$34.95

Author	D'Ausilio, Rosanne
Format	Paperback
Details	Status:Out of Print Product Type:Individual Title Product Format:Books Copyright Year:2005 Number of Pages:171 Illustrated:Yes Media Class:Print Carton Qty:56

This book is a must-read for anyone with responsibility for the customer service experience. This book is jam-packed with the latest statistics and trends in the industry while consistently bringing the 'human' into the equation.