House of Quality (QFD) in a Minute

Product and service quality is very important in today's global and competitive economies. Quality function deployment is an effective tool that will help an organization become more competitive by designing its products to satisfy the customer's requirements. In this book, the manager is guided on a step-by-step process to attaining that goal. The book is precise and direct and focuses on the key issues surrounding building the House of Quality. By reading this book, the manager understands how to solicit customer requirement information, how design requirements are matched to customer requirements, how priorities are developed, and how activities can be benchmarked. The manager also understands how to solve the critical problems that help achieve customer satisfaction.