The Art and Science of Telephone Triage : How to Practice Nursing over the Phone

This book offers a comprehensive look at the growing practice of telephone triage nursing. Despite the prevalence of the practice, little education and few resources are available for nurses interested in this form of practice.This book is for anyone who plays a role in the provision of nursing care over the telephone. We will discuss how telephone triage is defined and how it evolved; we will share insights regarding critical elements necessary to support safe and effective delivery of nursing care over the telephone; and we address clinical practice program design and implementation, risk management, and a variety of other topics. Practical tips and real-life examples will illustrate and support the content.