Coping with Difficult People in the Health Care Setting

This guide to employee management and improved human relations is specifically tailored to the problems of supervisors and managers in the health care industry. The author, who is a clinical pathologist and a management expert, offers tips on improving communication skills, sending positive physical and verbal signals, dealing with negative emotions, hiring and training new employees, coaching to prevent personnel problems, gaining self-esteem, developing assertiveness, motivating others and reducing stress. Employees as well as supervisors can benefit from the sections devoted to sexual harassment, dissatisfied customers, employee infighting and burnout.