Coping with Difficult People in the Health Care Setting

ISBN
9780891893615
Author Umiker, William O.
Format Paperback
Details
  • Active Record
  • Individual Title
  • Books
  • 268
  • Yes
  • MBP JHBK M KJMV2
  • Print
This guide to employee management and improved human relations is specifically tailored to the problems of supervisors and managers in the health care industry. The author, who is a clinical pathologist and a management expert, offers tips on improving communication skills, sending positive physical and verbal signals, dealing with negative emotions, hiring and training new employees, coaching to prevent personnel problems, gaining self-esteem, developing assertiveness, motivating others and reducing stress. Employees as well as supervisors can benefit from the sections devoted to sexual harassment, dissatisfied customers, employee infighting and burnout.