Development of Supplemental Quality Improvement Items for the Consumer Assessment of Healthcare Providers and Systems (CAHPS)

Describes the process whereby RAND worked with health plans to identify the specific issues of concern to them about the usability of the Consumer Assessment of Healthcare Providers and Systems (CAHPS¨) results for quality-improvement actions. Initiated in 1995, CAHPS establishes survey and reporting products that provide consumers information on health plan and provider performance.