Customer-Inspired Quality : Looking Backward Through the Telescope

Read it in just 2 hours Establish customer-defined quality to escalate performance and profits In order for your organization to achieve optimum success, you must understand how customers define a quality version of your product or service. Customer-Inspired Quality will help you do just that, plus establish quantifiable ways to improve processes so that you meet'and exceed'customer expectations at all times. Step by step, discover how to: Analyze work processes from the perspective of primary, secondary, and internal customers Establish measurements that reflect the customers' definitions Qualify a process for a six-level process improvement model Conduct regular process improvement reviews Use process qualification to achieve early measurable results Identify which quality and operational performance measures should be tracked according to customer needs Customer-Inspired Quality will help you improve quality and customer satisfaction cost-effectively and in ways that will help your organization compete. Put your customers in the driver's seat and watch your profits take off