Course ILT : Call Center

ISBN
9780619148584
Author Course Technology Staff
Format Book, Other
Details
  • 8.7" x 0.5" x 0.1"
  • Active Record
  • Individual Title
  • Books
  • 2003
  • 2003/02
  • 56
  • Yes
  • Print
  • 120
This ILT Series course teaches students how to identify what challenges come from the situation, the caller, and the environment. Students will learn about the guidelines for providing excellent service and fulfilling the customers' needs. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.