Global Information Technology Outsourcing : In Search of Business Advantage

Global Information Technology Outsourcing In Search of BusinessAdvantage Mary C. Lacity & Leslie P. Willcocks 'Lacity, andWillcocks have shown us again why they are the world's leading IToutsourcing gurus... the most comprehensive work on IT outsourcingto date.' Sara Cullen, National Partner, Australia Business ProcessManagement, Deloitte Touche, Tohmatsu 'a valuable collection...readers will find here advice that premier consultants woulddeliver for a very large multiple of the price of this book.' PaulA. Strassmann, former CIO of General Foods, Kraft, Xerox and the USDepartment of Defense '(a). "must read" for anyone in search of aclear understanding of what information technology outsourcing isall about... absolutely no one should jump into outsourcing priorto taking advantage of the outstanding case studies outlined inthis book.' Emmett Paige, President, OAO Corporation 'an excellentguide to successful outsourcing, the best I have read on the topic.It should be mandatory reading for any senior executive.' GailBurke, Executive Director & CIO, Macquarie Bank, Australia'crisp and concise. The studies selected for detailed presentationare excellent and the analysis... rings with credibility.' RobWestcott, Vice President and CIO, General Motors AcceptanceCorporation International Operations, UK 'Lacity and Willcockshave... unrivalled access to outsourcing deals across the globe...their new book... is a powerful synthesis of their learning (and)their chapter on risk management is a groundbreaking contribution.A vitally important business guide.' Richard Sykes, Chairman MorganChambers plc. - Europe's largest independent consultancy in ITservices & business process sourcing 'Lacity and Willcocks tellit like it is and pull no punches... A must read for anyorganization contemplating outsourcing or trying to fix a brokenoutsourcing relationship... Planning for outsourcing, negotiatingthe deal, making the relationship work - it's all here.' Bob Young,Executive Director, South Australian Government Account, EDS(Electronic Data Systems) 'For those of us with a deep knowledgeand experience of outsourcing, this book is required reading. Forthose who are just starting out on the journey, it is essentialreading.' Robert White, CEO, Lucidus Management Technologies