Balanced Scorecard Diagnostics : Achieving Maximum Performance Through the Dynamic Decision Framework

Measure and improve the quality of balanced scorecard metrics Balanced Scorecard Diagnostics gives readers the means to increase the efficiency of their company's Balanced Scorecard system. This book contains a proven approach, which shows readers how to start with an existing balanced scorecard and improve it from there, expanding measurement to ensure the achievement of desired results. With discussion of key performance indicators, business intelligence, measuring value, and dynamic decision-making, as well as case studies and sample implementation approaches, this essential guide maximizes a vital management tool. Alexander K. Guy (Vancouver, BC) is a Senior Consultant and Engagement Manager for the Integrated Solutions Group of Accenture Business Services.