The Human Side of Outsourcing : Psychological Theory and Management Practice

Outsourcing is now a strategic choice for many companies and acontinuing issue for managers and consultants. The transfer,negotiation and ongoing management of outsourced contracts alldemand a great deal of people management. Yet, while theimplications for those directly affected may be numerous andwide-ranging, very little has been written on how to sensitivelyand successfully manage the transfer of such individuals ?along with the emotional needs of those left behind. This book considers The Human Side of Outsourcing ,integrating theory and practice to offer state-of-the-art advicefor those responsible for implementation in the field along withinsightful analysis for researchers and students of workpsychology. Examining problems and solutions from employee andemployer perspectives, Stephanie J. Morgan provides an in-depthstudy of the psychological theory, management practice and leveland type of support required to engage staff and improve outcomes.Real-world case studies illustrate all the key issues involved,along with their implications for HR, line management,organizational performance and employees themselves.