Essentials of Quality with Cases and Experiential Exercises

Quality management and statistical quality control students andinstructors can look no further. Wiley is proud to offer a brand new text by Vic Sower, Essentials of Quality ,which is aimed at meeting the needs of these students at boththe undergraduate and graduate level spanning business, operations,engineering, technical, and education departments. QM & SQC students typically face challenging first andsecond term courses and quantitative, intimidating texts. Thoroughly tested and used by students and proven to help studentstaking the American Society for Quality?s Certified QualityImprovement Associate exam, Essentials of Quality is highlyaccessible, experiential, and unique in its coverage of current QMtopics, from creative and innovative improvements and approaches totoday?s economic environment to ways of developing metricsfor measuring and evaluating programs. Vic Sower, a Senior Member of the American Society forQuality and is Certified as a Quality Engineer (CQE), hasco-authored three other books, published more than 50 journalarticles, and has both taught and worked in operations managementfor the last 18 years.