At America's Service : How Your Company Can Join the Customer Service Revolution

ISBN

9780446393164

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$18.99

Author	Albrecht, Karl
Format	Paperback
Details	Dimensions:8.0" x 5.2" x 0.8" Status:Active Record Product Type:Individual Title Product Format:Books Number of Pages:241 Illustrated:Yes Media Class:Print Carton Qty:20 LC Classification Number:HD9981.5.A42 1992

A new model for service-age management that views management itself as a service offers guidelines for implementing a leadership that is employee-focused and extensive examples of the philosophy at work.