The Active Manager : How to Plan, Organize, Lead and Control Your Way to Success

The perfect introduction or refresher on the basics of managing a business. Using the functional management approach, this book covers planning and decision making, organizing, leadership and control. It takes a practical, hands-on approach to the realities of management, combining the theoretical with the highly practical. Completely up-to-date, this book covers such subjects as TQM, customer satisfaction, ISO 9000, benchmarking, re-engineering, cultural diversity, and more. Andrew J. DuBrin is a Professor of Management in the College of Business at Rochester Institute of Technology.