Metrics 2. 0 : Creating Scorecards for High-Performance Work Teams and Organizations

This one-stop handbook gives managers who have been charged with creating metric scorecards techniques that will make them truly effective. * Includes a statistics chapter with an expanded discussion of power analysis and a reprint of Cohen's classic power charts * Offers a conceptualization section in each chapter that provides a vocabulary of metric terms * Presents an expanded discussion of Katz and Kahn's properties of an open system * Provides a description of how generic system theory concepts can be applied to the workplace * An extensive reference section with a step-by-step summary helps managers put it all together