Scenarios of Change : Advocacy and the Diffusion of Job Redesign in Organizations

During the past two decades, many organizations have sought to utilize a number of participative management techniques in order to both motivate their workforce and to make their operations more effective in terms of costs, quality, productivity and customer service. This study examines one such technique that has gained widespread popularity: job enrichment or job redesign. Written for students and practitioners of human resource management and organizational development, the authors report on the experience with job enrichment and work restructuring in four firms and compare the experiences of two.