Brilliant Customer Service

ISBN

9780273738077

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$37.50

Author	Stevens, Debra
Format	Paperback
Details	Dimensions:8.5" x 5.4" x 0.5" Status:Active Record Product Type:Individual Title Copyright Year:2010 Number of Pages:216 Illustrated:Yes Carton Qty:30 LC Classification Number:HF5415.5

'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas.