How to Measure Human Resource Management

How to Measure Human Resources Management, Third Edition, is an industry classic, renowned for helping HR managers measure the efficiency and productivity of all major personnel functions in the quantitative terms that senior executives understand. This new edition has been completely rewritten to explain how the Web and other technologies can make HR measurement simpler and more effective. New chapters discuss hot new topics such as measuring intellectual capital, measuring HR call centers, and measuring the effectiveness of E-learning.